Shipping & Returns
Shipping
We deliver Australia wide. Shipping is calculated at checkout from the weight and packed size of your order, and items that travel together are charged once.
Free shipping on small parcels
Orders of $200 or more ship free when the shipping weight is 5 kg or under. This is applied automatically at checkout. Heavier orders, and orders that include freight items, are charged at the rates below.
| Shipping weight | Rest of Australia | WA and NT | Typically |
|---|---|---|---|
| Up to 1 kg | $9 | $9 | Washcloths, hand towels, coasters |
| 1 to 2 kg | $15 | $15 | Placemats, small portable lamps |
| 2 to 5 kg | $20 | $20 | Bath towels, bathmats, bedding, tableware, candle holders |
| 5 to 10 kg | $40 | $40 | Larger vases and lamps, several items |
| Over 10 kg | From $45 | From $70 | Chairs, stools, side tables |
Large furniture is sent by TNT freight for $100 (up to 20 kg), $200 (20 to 50 kg) or $250 (over 50 kg). It is charged separately from any smaller items in the same order.
Free click and collect
Choose pick up at checkout to collect from our Melbourne warehouse (Reservoir) or our Perth or Sydney Showrooms. Orders are usually ready in 2 to 4 days and we will email you when yours is ready.
Delivery times
Orders are dispatched within 2 business days and usually arrive 5 to 7 business days later. You will receive a tracking link by email as soon as your order ships.
Freight deliveries arrive between 9am and 5pm, Monday to Friday, and need a signature. If you are not home, TNT will leave a card so you can arrange redelivery or collection.
Returns, Exchanges and Goods Damaged in Transit
Returns Policy
Please select your items for order carefully, as we do not offer refunds for change of mind. We recommend you carefully review orders prior to purchase.
All items are quality controlled and checked for any faults prior to being dispatched, however, if you receive an item that is faulty or damaged, wrongly described, or different to the product purchased then please contact us within 48 hours of receipt of delivery via email warranty@district.com.au. District will arrange to have damaged goods returned and will either arrange for a replacement of the items or refund the full amount.
We will only accept products in their original condition with tags attached, accompanied with the receipt and all original packaging. District reserves the right to refuse a return if the product does not meet our standards.
All purchases of sale items are final and cannot be exchanged or refunded.
If District approves a refund (or partial refund), it will be made via the method of payment that was used to make your online purchase. Refunds will be processed as soon as the items have arrived in the District warehouse and have been inspected.
Delivery Charges
In the instance District considers any items to have breached a consumer guarantee, all shipping costs to return the goods will be at District's cost.
Please email info@district.com.au for details and to organise.