Shipping & Returns

Shipping

We offer flat-rate, weight-based shipping within Australia.

Under 2kg – $15
(Most smaller items, including portable lamps, vases and tableware)

2–5kg – $50

5–25kg – $100
(Includes smaller furniture like coffee tables, chairs and bar stools)

Over 25kg – $200
(Typically applies to larger furniture or multiple bulky items)

Shipping is automatically calculated at checkout based on your order weight. If you’re unsure which rate applies to your order, feel free to contact us.

District does not ship internationally.

When your order has been shipped you will receive an email that includes tracking information, enabling you to be able to monitor and track your order. 

Returns, Exchanges and Goods Damaged in Transit

Returns Policy

Please select your items for order carefully, as we do not offer refunds for change of mind. We recommend you carefully review orders prior to purchase.

All items are quality controlled and checked for any faults prior to being dispatched, however, if you receive an item that is faulty or damaged, wrongly described, or different to the product purchased then please contact us within 48 hours of receipt of delivery via email warranty@district.com.au. District will arrange to have damaged goods returned and will either arrange for a replacement of the items or refund the full amount.

We will only accept products in their original condition with tags attached, accompanied with the receipt and all original packaging. District reserves the right to refuse a return if the product does not meet our standards.

All purchases of sale items are final and cannot be exchanged or refunded.

If District approves a refund (or partial refund), it will be made via the method of payment that was used to make your online purchase. Refunds will be processed as soon as the items have arrived in the District warehouse and have been inspected.

Delivery Charges

In the instance District considers any items to have breached a consumer guarantee, all shipping costs to return the goods will be at District’s cost.

Please email info@district.com.au for details and to organise.